How to Use Uber Driver App in 2019 – Step-by-Step Tutorial

Uber Logo
Uber Logo

Uber is one of the services where there is the constant use of mobile. The Uber Driver app is specially designed for Uber drivers around the world. In every country, the app is the same with small tweaks. Mastering Uber Driver app is essential because you want to be on top of the game and earn money smartly and quickly. For all those new Uber drivers, here is a how-to-use Uber Driver app in 2019. This tutorial will cover most of the app features including trips, earnings, account, interface, settings etc.

How to Use Uber Driver app video

A video gives more fun to a tutorial. The vide covers most of the features. For up to date information, please read the article.

Going online and offline

Well, when you are online, you are ready to work, while if you want a break or want to go home, make sure to offline the app first. Going online is pretty easy. You have to touch on Go button on the main screen. If any issues with your phone or document-issues, you won’t be able to go online. The error message will be displayed below the Go button. To go offline, swipe up the screen or tap on the button on the bottom right corner to open the trip planner, and Go Offline button is the one you are looking for.

What’s on the interface?

The main interface is the map which is always visible. On the main interface, the phone won’t go into sleeping. There are a few things on the main interface.

  1. The search on the top is for putting a destination. The destination tool only sends you the request towards the destination.
  2. On the top, you have the earnings and points tab categorised in three (today’s earnings, last trip’s earnings, and this quarter’s points) options. You can tap on the button and swipe to change.
  3. On the top right, there is earnings, profile, and account button.
  4. On the bottom left, we have safety toolkit option. You can add a couple of friends and send them the trip info with one tap whenever you need.
  5. Above that, you’ll find the speed zone with the vehicle’s current speed. That one is only visible when you are in a job.
  6. On the right-hand side, we have a direction lock option which locks the map’s face towards North. That is only visible while you are in a job or if the destination is on.
  7. As you can move around by swiping the map, you can always come back by tapping on the GPS button on the bottom right.
  8. You’ll also find a navigate option when you are in a job, or the destination is active.

Trip Planner

Trip-Planner-in-Uber-Driver-App
Trip-Planner-in-Uber-Driver-App

The trip planner contains upcoming promotions, see your driving time, set destination, go offline and set preferences. On the preferences screen you can on or off UberX or Eats if you are doing both. If there is an issue with the app or with your documents, you’ll find the message here.

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Receiving trips and interface continue

Part of the interface, trip-request pop-up allows you to accept or decline trips. When you receive a trip request a 30% screen size pop-up displays with a notification sound. Depending on your status, you’ll see certain information on that pop-up. The travel time, rider’s rating and the type of service is always there. Here is Australia, if a driver’s status is gold, he or she can see the trip direction. The pop-up lasts for 10 seconds, and you must accept the trip within that period. The decline button is on the top or sometimes it’s above the pop-up. If you don’t accept the trip or decline, then it counts towards the account status. Depending on your location, you might lose some benefits if you decline and not answer more than you should be.

Once you have accepted the trip your phone’s screen will be something like this. We have the name of the passenger, address, the arrival time etc. We can contact rider and if any issues we can get some help or cancel the ride in the trip menu. You can open the trip menu by tapping on the bottom right corner of the bar. Furthermore, we can also see additional information and stop new requests in the trip planner. The Uber app automatically starts to navigate, but if you want to use a separate app, you can do so in the settings.

When we get to pick up the passenger

When you are close to the destination, the Uber app automatically opens with the trip menu popped-up. The green bar “Start + service type” is there. Depending on your location, if the rider doesn’t come within some time, Uber starts to charge them. Contacting the rider is easy, and the app comes with a couple of options. Depending on the rider’s settings, you might also be able to see their location on the map. When all the passengers are in the car, you can swipe that green bar to start the trip.

Pro tip: Always ask the passenger about their address or at least confirm by saying the drop-off address. Sometimes people jump into someone else’s Uber.

Dropping off the passenger

When you are close to the drop off location, the Uber app will automatically open. When everyone is out, open the trip menu and swipe on that red “end trip” bar. After that, you have a chance to rate the rider.

Earnings, profile, and account

Profile-Screen-Uber-Driver
Profile-Screen-Uber-Driver

Tapping on the profile button opens the profile menu. On the screen, you can find your ratings with account status, earnings, account, notifications and help.

Earnings

Earnings-Tab-in-Uber-Driver-App
Earnings-Tab-in-Uber-Driver-App

The earnings tab gives you a quick look at the money you have earned this week. You can go into the details by tapping on Earnings details. The recent transactions show the information about transactions, while in the promotion menu, you can see the upcoming promotions. Below that, we have the account status button. You can see what benefits you have and what to do to upgrade your status. Depending on the location, you can also cash out the money to your account. Finally, we have the invite feature which shows the invites. You can also track trips of your referred friends until you don’t get the referral money.

At any point, if you need assistance, the help button is on top. Help screen contains the most common questions and ways to contact support.

Weekly earnings

The detailed earnings screen looks something this. Although the earnings tab shows the weekly report by default, the detailed page displays each day’s earnings, total online time, total trips, points, payouts, and previous balance.

Daily earnings

Tapping on a day or a bar opens up the daily earnings. You can find the earnings for the day, total trips, hours online. There is an option to see the trips. The trip screen shows a list of all the trips. If you see the green checkmark on a trip, that means the passenger has left some tip. Tapping on each trip displays the trip details like this. The menu shows a map of the journey, total earnings, duration, distance, trip type, time requested, and date. You can also review the fare in detail such as Uber fee, wait time etc.

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Profile

On the profile screen, we have UberX and Uber Eats ratings with cancellation and acceptance rate. You can also find info about you, how many years you have been working with Uber and the total trips. The compliments section shows the compliments you get, notes left by the riders, achievements, and a few facts about you.

Your profile can be edited by tapping on the edit button on the top right.

Account

Moving to account settings, we have vehicles you own. Documents section shows all the documents. If any of the document is expired, you can tap on the document and upload a new one.

The payment information is next to documents. You can edit and add bank details. Edit info is the next option to edit your legal information. You can also report any issues with the app, read about the terms and conditions, enable or disable two-step verification, and change the app settings. On the settings screen, you can change the navigation app, change sound settings, check accessibility options, enable or disable night mode, and change vehicle speed settings.

Well, that’s pretty much what the Uber Driver app can do. For more features like statements, help etc. you can log in on a PC.

In conclusion

Here is the end of how to use Uber Driver app in 2019. Uber Driver app has so many features and understanding each before starting driving is essential. Anyway, I hope the article helped. Have you used the Uber Driver app? Did I miss something? Please share your thoughts in the comments section below so we can make sure that we are up to date. Last edited by Madhsudhan on 23/Sept/2019.

Author: Madhsudhan

Hello, my name is Madhsudhan Khemchandani. I'm a Software Engineer, graduated from UniSA, Adelaide. I'm the owner, author, and maintainer of this post and the site. Please contact me if you have any questions or feedback.

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